General terms and conditions (GTC) for orders via www.manfredaknitwear.com. We offer you a personalized shopping and service experience tailored to your interests and needs.

1. Conclusion of contract and delivery of goods

1.1 We conclude contracts via www.manfredaknitwear.com exclusively in German or English. When ordering our articles, your contractual partner is Martina Manfreda Mortimer, manfredaknitwear.com, Babelsberger Str. 40/41, 10715 Berlin

1.2. We will confirm the receipt of your order immediately by email after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the delivery of the ordered goods with advance payment (reservation) takes place as soon as we have received the payment of the full purchase price and the shipping costs.

1.3. If the ordered goods are not available, we will immediately reimburse you for payments already made.

1.4. We are only obliged to deliver from our stock of goods. If working days are specified as deadlines, we understand this to mean all days from Monday to  Friday, with the exception of public holidays.

2. Prices, shipping costs

2.1 The prices listed in the offer at the time of the order apply. The prices given are final prices, which means that they include the applicable German statutory value added tax, shipping costs extra as mentioned in 2.2. The goods remain our property until the purchase price has been paid in full.

2.2 The shipping costs are flat, for Germany 5 €, for EU 10 €, international please ask for.

3. Payment

3.1 We offer the bank transfer payment method.
You have to bear any costs of a money transaction.

3.2 You agree that you will receive invoices and credit notes exclusively in electronic form.

4. Legal right of withdrawal

When purchasing our items you have a legal right of withdrawal. Cancellation instructions: You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of withdrawal, you must inform Martina Manfreda Mortimer by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. If you make use of this option, we will send you a confirmation of receipt of your revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of the revocation: If you revoke this contract, we have to repay all payments that we have received from you (with the exception of the additional costs, delivery costs that result from this) . For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We will make a repayment immediately after  receiving the goods back .You must return the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The return costs are to be borne by you. The goods must be returned undamaged. You must pay for any damage that has been done to  the returned goods.

5. Statutory liability for defects and further information

5.1 The statutory liability for defects applies.

5.2 The use of offers available from www.manfredaknitwear.com is possible for people who are at least 18 years old.

5.3 Each customer is only entitled to have one customer account with Martina Manfreda Mortimer at the same time. We reserve the right to delete multiple registrations.